One day recently, my partner in Peach, Dave Will mentioned on an internal e-mail conversation that he seemed to be upsetting everyone he talked to that day. Knowing how competitive he is, and always on the lookout for fun in the day, I quickly bet him $5.00 that he couldn’t upset our Customer Support Manager, Karen Troupe.
You see, Karen is the ultimate Support Team manager. She is invincible. No person, place, or thing has ever ticked her off. She is ROBOCOP of support. She is always polite, courteous, professional, and even cheery in the face of angry customers, frustrated users, crazy busy days, and massive loads of stress usually piled on in very short periods of time.
So the bet quickly grew and before long we had people joining in on the bet (Karen wasn’t included on the conversation, of course), and even our Apps team offering additional winnings if there could be video to prove any claims.
Within the hour, this video was distributed internally from Dave:
Of course, the video is totally staged and Dave didn’t win any money… except a few payments from those of us who were impressed by his efforts to fake and publish the video.
I’m certainly no HR expert, so I can’t tell you how to incorporate this trait into your recruiting processes, but I can simply pass along that I hope your organization can have the same internal joke about your support team. We should all be so lucky to have a Karen Troupe!
Can you tick off your Support team? [VIDEO]
One day recently, my partner in Peach, Dave Will mentioned on an internal e-mail conversation that he seemed to be upsetting everyone he talked to that day. Knowing how competitive he is, and always on the lookout for fun in the day, I quickly bet him $5.00 that he couldn’t upset our Customer Support Manager, Karen Troupe.
You see, Karen is the ultimate Support Team manager. She is invincible. No person, place, or thing has ever ticked her off. She is ROBOCOP of support. She is always polite, courteous, professional, and even cheery in the face of angry customers, frustrated users, crazy busy days, and massive loads of stress usually piled on in very short periods of time.
So the bet quickly grew and before long we had people joining in on the bet (Karen wasn’t included on the conversation, of course), and even our Apps team offering additional winnings if there could be video to prove any claims.
Within the hour, this video was distributed internally from Dave:
Of course, the video is totally staged and Dave didn’t win any money… except a few payments from those of us who were impressed by his efforts to fake and publish the video.
I’m certainly no HR expert, so I can’t tell you how to incorporate this trait into your recruiting processes, but I can simply pass along that I hope your organization can have the same internal joke about your support team. We should all be so lucky to have a Karen Troupe!